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PRIVACY POLICYLast Updated: May 16, 20251. INTRODUCTION
PatPat Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://patpat.ai/ (the "Website") or use our services.
We are a company registered in the United Kingdom with our registered office located in the UK. We comply with all applicable data protection laws, including the UK Data Protection Act 2018 and the UK GDPR.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:Use our chatbot
Book a demo through our Calendly integration
Complete our contact form
Register for an account
Subscribe to our newsletter
Request customer supportThe personal information we may collect includes:Name
Email address
Phone number
Company name
Job title
IP address
Any other information you choose to provide2.2 Chatbot Interactions
When you interact with our chatbot, we collect and store:The content of your messages
Timestamps of interactions
Technical information about your device and connection2.3 Automatic Data Collection
When you visit our Website, we may automatically collect certain information about your device, including:IP address
Browser type
Operating system
Referring URLs
Time spent on pages
Links clicked
Pages visited2.4 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Website and collect certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see Section 8 of this Privacy Policy.
3. HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes, including to:Provide, maintain, and improve our Website and services
Process and fulfill your requests for demos or information
Communicate with you about our services, updates, and promotions
Respond to your inquiries and provide customer support
Analyze usage patterns and improve user experience
Develop new products and services
Prevent fraudulent transactions and monitor against theft
Comply with legal obligations3.1 Contact Communications
We may use your contact information to:Respond to your inquiries submitted through our contact form
Follow up regarding demo bookings made through Calendly
Provide additional information about our services based on your chatbot interactions
Send marketing communications (subject to your consent where required by law)4. DISCLOSURE OF YOUR INFORMATION
We may share your information in the following situations:
4.1 Service Providers
We may share your information with third-party vendors, service providers, and other third parties who perform services on our behalf, such as:Calendly (for demo bookings)
Zoho (for customer relationship management)
Google (for email communications via Gmail)
Database hosting providers
Analytics providers
Customer service providers
Marketing and email service providers4.2 Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
4.4 Protection of Rights
We may disclose your information to protect the rights, property, or safety of PatPat Limited, our customers, or others.
5. DATA STORAGE AND SECURITY
We use commercially reasonable security measures designed to protect your information. Your personal data is stored on secure servers and in databases including:PostgreSQL databases
Gmail servers (for email communications)
Zoho systems (for customer relationship management)
Railwap.app (as mentioned in your operations)Despite our efforts, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.
5.1 Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. YOUR DATA PROTECTION RIGHTS
Depending on your location and applicable laws, you may have the following rights regarding your personal information:Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.If you would like to exercise any of these rights, please contact us using the details in Section 10.
7. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the United Kingdom and process it there. Your submission of such information represents your agreement to that transfer.
8. COOKIES POLICY
8.1 What Are Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third party to recognize you and make your next visit easier and the Website more useful to you.
8.2 How We Use Cookies
We use cookies for the following purposes:To enable certain functions of the Website
To provide analytics
To store your preferences
To enable advertisements delivery, including behavioural advertising8.3 Types of Cookies We UseEssential cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
Functional cookies: These cookies enable the Website to provide enhanced functionality and personalization.
Targeting cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests.8.4 Your Choices Regarding Cookies
If you prefer to avoid the use of cookies on the Website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this Website. You may use this option for preventing the use of cookies at any time.
9. CHILDREN'S PRIVACY
Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
10. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
PatPat Limited
Email: [email protected]
Address: Rear of 16, Town House, 18 Town St, Horsforth, Leeds LS18 4RJ
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Your continued use of our Website following the posting of changes to this Privacy Policy will constitute your acceptance of such changes.